Competition is experienced in every field on the rapidly globalizing new world order. It has become vital to catch a sustainable growth in global markets and to provide customer satisfaction.

Companies now have to make a difference and offer service of good quality to survive this fierce competition.

Therefore, it is necessary to conduct studies to increase the in-house efficiency and to use the resources in the most efficient way. Organizations should constantly renew themselves and adopt the process optimization.

Process optimization at this point can be defined as “realization of the required optimization basing on the targets.”

Process optimization is highly important for the enterprises to sustain competitiveness, to become better than rivals and to increase customer satisfaction.

With process optimization; productivity increases, new rules emerge as applicable on work flows, process costs decrease and team productivity increases.