My Dear Colleagues,

For the customers who desire to see the rapid, high quality and reliable services equally in all courses in the increasingly globalized world economy, the enterprises should be able to ensure the absolute customer satisfaction at maximum level by analysing the customer expectations and needs accurately.

To be able to display solution-oriented approaches in line with the customer requirements by blending the current sense of customer satisfaction within the framework of the corporate assets always with a transparent and plain understanding is among the primary criteria which are required to be taken into account in order to reveal the customer loyalty and engagement.

Having succeeded in reinforcing the impression that the 'Aktas' brand gave at global level with the 'quality' and 'customer satisfaction' principles in all of its products and services that it developed since the day on which it was founded, Aktas Holding is proud of being able to respond to all demands of its customers among its primary shareholders in the most rapid and effective manner.

Making its investments and taking all of its future-oriented steps in order to provide the most suitable solution opportunities to its customers in line with the ‘Unconditional Customer Satisfaction', Aktas Holding is carrying on its journey to the forthcoming days by always targeting the one much better than yesterday without never ruining the quality standards also by adopting a perfectionist culture.

Aktas Holding, giving great importance to the feedbacks as well, managed to protect its strong reputation in the national and international arena since the first day thanks to its ability to accurately analyze the market and customer expectations for the needs which can become different at any moment.

Designing its corporate organizational structure in the most suitable manner for the requirements of the age, Aktas Holding takes its steps within the framework of the total quality management by determining its strategy that exists in its customer relations according to the continuous improvement culture.

The most important criteria that we established for ourselves as Aktas Holding undoubtedly include adopting proper communication methods by empathizing with our customers in accordance with our customer-oriented quality strategy in every work that we carry out and never causing damage to the trust revealed by the 'Aktas' brand before the end consumer.

Accordingly, we, as Aktas Holding, are carrying on our future journey determinedly together with all of our shareholders with our staff having high competence, our efficiency-based and R&D privileged production model, our visionary management approaches and our high qualified works contributing value to the sector.

Respectfully,

Sami EROL